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  1. Westland Survival
  2. ⚙️ FAQ

⚙️ FAQ

Account
How to save my progress?
Policies
Where do I find my game ID?
How can I reset my progress?
How to transfer my progress from one device to another?
Why is my account banned?

In-app purchases
How do I make a purchase?
Didn't get my purchase
How do I change my payment method?
How do I cancel a purchase and get a refund?
Where can I find my purchase history?
I can't make a purchase
See all 7 articles

Troubleshooting
I have encountered a bug in the game, how do I report it to you?
Why is my game stuck on loading screen?
How do I fix the server connection error?
My game is lagging and/or crashing, what can I do?
I have lost all my game progress, can you restore it?
I didn't receive my daily VIP coins, what should I do?
See all 8 articles

Gameplay
Where can I find the items from the Inbox?
I can’t talk to sister
How to reset my stats?
Why was my ranch raided by Bandits? How do I get back the items they stole from me?
I can't finish the stable, where do I find all the horse equipment?
I have raided all neighbors bases and they disappeared. When will new ones spawn?
See all 14 articles

Alliances
Is it possible to change the Alliance leader?
Gold Nuggets distribution
Will I get back the resources I contributed if I leave an Alliance?
How do I and my buddies get the reward?
Will I have to carry the safe/box anew if I get hit?
Where must I carry boxes with loot?
See all 7 articles