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  1. Westland Survival
  2. ⚙️ FAQ

⚙️ FAQ

Account
How to save my progress?
Policies
Where do I find my game ID?
How can I reset my progress?
How to transfer my progress from one device to another?
Why is my account banned?

In-app purchases
How do I make a purchase?
Didn't get my purchase
How do I change my payment method?
How do I cancel a purchase and get a refund?
Where can I find my purchase history?
I can't make a purchase
See all 7 articles

Troubleshooting
I have encountered a bug in the game, how do I report it to you?
Why is my game stuck on loading screen?
How do I fix the server connection error?
My game is lagging and/or crashing, what can I do?
I have lost all my game progress, can you restore it?
I didn't receive my daily VIP coins, what should I do?
See all 8 articles

Gameplay
Skill Trees
How to change the nickname?
How to get to the Boreal Wilds?
Mailbox in Westland Survival
I can’t talk to sister
How To Reset My Skills
See all 15 articles

Alliances
Gold Safe Box Mechanics During Alliance Attacks
Can the Alliance Leader Be Changed?
How do I and my buddies get the reward?